

	Address: [Bill Address]

Dear [UserName],

You are now a Pozitive Energy customer!

We are delighted to confirm that your [FUEL] supply was switched to Pozitive Energy on the date [STARTDATE] for [FUEL] for [SiteAddress]. Your contract end date is [ENDDATE]

Sign In

Please log in to your online account at your earliest convenience: www.pozitive.energy

Username: [LoginName]
Password: [Password]

Meter Read

We only ever want to bill you for the energy you use. It is therefore vitally important that regardless of the meter you have, we receive an opening meter read from you. To do, this please use one of the following methods:

Log in to the online portal and enter your meter readings
Email us at service@pozitive.energy and include your account number
Speak with one of our friendly advisors on: 03333 70 9900 (local rate)
Sign up for our SMS reminder service

Metering

We will shortly be in touch to discuss your meter and, if applicable, will offer you the opportunity to upgrade your existing meter to an AMR (automated meter reader) free of charge. The benefits are:

Improved billing: Invoices are based on up-to-date readings, giving you more control over your electricity forecasting and budgeting
Convenience: Meter readings are collected remotely, saving you the time and hassle.

Account Management

Now you are a Pozitive Energy customer, you will be assigned your own account manager. Please call 03333 70 9900, state your account number and you will be transferred to this member of staff.This account manager will be your designated contact throughout your time with us, and will be there to help you with any queries you may have.

Contracts and Terms & Conditions

A copy of our full T&C's can be found on our website. A copy of your signed contract or verbal contract recording confirmation can also be found through your broker portal.

Thank you again for choosing Pozitive Energy and we look forward to providing you with the highest levels of customer service now and in the future.

Best Regards,